SHIPPING POLICY

We specialise in offering our solar lights in two ways, one with our brand for resale and two for our clients to customise with their own logo and specific needs. Because of the personalised nature of our products, our shipping policy is designed to ensure that your order is delivered to you in a timely and efficient manner while maintaining the highest quality standards.

 

Processing Time: Once you place your order with us, we require a certain amount of time to process it. This includes the time it takes to design and manufacture your custom product. Typically, this processing time can take up to 15 business days but may vary depending on the complexity of your order. If you need your product by a specific date, please let us know and we will do our best to accommodate your request.

 

Shipping Time: After your order has been processed, it will be shipped to you directly. We offer a variety of shipping options, including standard and expedited shipping. Please note that shipping times may vary depending on your location.

 

Shipping Costs: Shipping costs will be calculated during checkout based on your location.

 

International Shipping: We offer international shipping to all countries. However, please note that shipping times may be longer for international orders.

 

Return Policy: If you receive a defective or damaged product, please contact us immediately and we will work with you to resolve the issue. On our custom-made products, we do not offer returns or exchanges unless the product is defective or damaged during shipping.

 

Import Duties & Taxes: Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.

 

We take great pride in our products and our commitment to providing excellent customer service. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.